We're here to help! +31 (0)30 656 9601 Mo to Fr: 09.00 - 17.00
  • 14 days
    return period
  • best
    quality
  • ordered before 15.00 hours
    shipped same business day
  • worldwide
    shipping
  • shipments from our
    own warehouse
  • tw
  • ee
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Delivery

Shipping

We can ship worldwide but not all countries are enabled on our website. If you do not see your country listed in the available country list please contact us so we can quote you the shipping costs. We use different carriers depending on the destination country. The available carriers will be displayed once the destination country has been selected. We work with DHL and GLS. All carriers are reliable, fast and easy to trace. If you are not at home when the order is offered, the carrier will try to offer it again the next business day. In total, the carrier will try to offer you your order 3 times.

Delivery time

We will dispatch all orders which are placed and authorized before 15:00 hours (CET/CEST). Orders paid online will be authorized instantly. A bank transfer payment will take longer to process. Once we ship your order the delivery time will depend on the selected carrier. In general DHL Express will have a transit time of one to two days, GLS will have a transit time of one to four days. Of course, if a product is not in stock we will order it for you. We receive new stock from our manufacturers weekly, usually on Mondays. If your lamp is not in stock at the time of order you can be assured that your lamp is sent on the following Monday (barring exceptions).

Shipping costs

The shipping costs we charge depend on the weight of the product(s) you're ordering and the destination country. When you add products to your shopping cart you can select the destination country and our website will automatically show the available options for the destination country and the corresponding shipping costs.

Track and trace

At the time we dispatch your order you will receive an e-mail with the tracking number of the shipment. This tracking number gives you the possibility to track and trace your order. You can do this through the website of the carrier used. If you have any questions during the shipping process please contact the carrier first. If your questions are not answered you're of course welcome to contact us.

Incorrect address

After ordering with us you will receive a confirmation e-mail of your order. Always check the order details! If you accidentally made a mistake in your address or the ordered product is incorrect please contact us immediately by phone ((+31) 30 656 9601). After the dispatch of your order it is impossible to make any changes. If in a later stage your address proves to be incorrect, the order will be returned to the depot of the carrier. It is possible to send the order again, but only against extra charges. Unfortunately, if you have made the mistake these costs will be passed on to you.

International

For years we've been selling and shipping our products to every country in the world. You can select the destination country when you place your order. If you do not see your country in the available country list please contact us and we will give you a quote for the shipping costs.

Pick up order

If you are in a hurry you can pick up your order at our office/warehouse address but please note that we are not a store. Please contact us first if you wish to pick up your order. We can accept cash payments or you can pay your order online via one of our computers.

Drop shipments

A useful service which many of our customers use. With a drop shipment we ship your order directly to your customer. There will be no delivery note, invoice or markings from us on the shipment. Your company name is mentioned in the carriers shipping label. Your customer receives the order on your behalf and you receive the invoice from us by e-mail. In case you want to add a packing list to the order, please send it by e-mail to us at the time of the order. We provide a further decent handling.

Customer Service
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